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Guest Safety

We have procedures in place to ensure our guests and staff are kept safe.

To ensure our guests and staff are kept safe, we have updated our procedures in line with Government guidance.



How are the Beach Lodges keeping their guests and teams safe?

  • Your Beach Lodge will be sanitised and deep cleaned prior to your arrival.
  • We’re here if you need us! Team members will be on site, but social distancing. Contact them on 01202 126127 and they’ll be right with you.
  • Hand sanitiser stations are placed around site for our guests to use and we request that social distancing is adhered to.
  • Guests are asked not to  travel to the Beach Lodges if you or anyone in the group have any of the key symptoms of Covid-19.
  • No more than one household or support bubble may stay in one lodge. We regret that additional visitors are not permitted on site until further notice.
  • There will be regular cleaning of ‘touch points’ on site, e.g. gate latches and bins, and we are suspending the use of communal facilities, including the laundry and on-site BBQs until it is safe to make them available again.

The Beach Lodges team will:-

  • Maintain social distance at all times
  • Wash their hands as frequently as possible
  • Be temperature checked at the start of their working day
  • Declare daily that they are free of illness and able to work
  • Wear appropriate PPE for their role and responsibilities


What should I do if I develop COVID-19 symptoms before my stay?

If you or a member of your party develops symptoms prior to your stay, you must follow the latest NHS guidance and not travel under any circumstances.  Please contact our team to reschedule or cancel your stay.  Should you decide to cancel, you will be entitled to a full refund.


What should I do if I develop COVID-19 symptoms during or after my stay?

If you or anyone in your lodge develops symptoms while staying with us, please contact the Beach Lodges team so we can provide assistance.  If you or a member of your party develops acute breathing difficulties, please call 999.

Similarly, if you or a member of your party develops symptoms within 14 days of your stay, and a test confirms infection, please let us know immediately.


NHS Test and Trace

We must now keep a record of contact information for all guests over the age of 16 who stay at Bournemouth Beach Lodges for NHS Test and Trace purposes. On arrival, our team will check to ensure this information is complete. This information will be kept securely by the Bournemouth Beach Lodges, which is owned and operated by BCP Council, in line with the General Data Protection Regulations/Data Protection Act 2018.

You can also register your details through downloading the Covid-19 App and scanning the QR code in your lodge information pack upon arrival. Please encourage all members of your party to download the official NHS Test & Trace App prior to arrival.

You must let us know if you or any of your party develop symptoms during your stay or within 14 days of your departure. In the case that we’re notified by NHS Test and Trace of a confirmed case of Covid-19 at the Beach Lodges, we may be required to share the contact information provided for up to 21 days from your departure, with NHS Test and Trace.


How can I observe social distancing while staying at the Beach Lodges?

Use your own discretion and follow the government’s current social distancing guidance.

Please follow the advice of any social distancing signage.

We also recommend putting your dog on a lead, keeping close to the people you’re staying with and washing your hands thoroughly when you get back to your lodge.  Guests are reminded that dogs must be on the lead at all times on the promenade, paths and zig zags.

Keep government guidance in mind while you explore our beautiful surroundings and remember, if it’s too busy anywhere, you can always come back to the lodges where you can keep your distance and relax in peace.


Do I need to wear a mask and gloves?

We recommend checking the latest government guidance to help you make your own decision with confidence. Please wear a mask when entering the Beach Lodges Office to help keep our staff safe.


How have the Beach Lodges cleaning processes been adapted?

We’ve never compromised on hygiene and cleanliness, but we have introduced enhanced cleaning procedures to ensure we are keeping our guests and staff safe.

After your Beach Lodge has been deep-cleaned it will be fully sanitised using Virabact , an effective anti-bacterial, all-purpose, food-safe cleaner.

Your Lodge will be locked after this process and you’ll be the first to enter your lodge after this time! Your key will be available at the Beach Lodges Office for collection. We do ask that one member of your party collects the key.


We are a group from multiple households, can we still come?

No more than one household or support bubble may stay in one lodge. If you have more than one household or support bubble staying in one lodge, under the current Government guidance, we cannot accept your booking.  Please notify us immediately to discuss your options.  If we find that you have multiple households staying your lodge, your stay will be terminated without refund.

We regret that additional visitors are not permitted on site until further notice.


What essential equipment is provided, and what items do you recommend I bring?

We provide washing up liquid, sponge and a j-cloth as well as two tea towels. You will also find a roll of kitchen towel and antibacterial hand soap in your lodge, along with enough toilet paper and bath towels for your stay.

As always, you will need to bring your own food and drink, personal toiletries and beach towels.  For now, we will not be providing milk, but we will continue to provide tea, coffee and our popular Beach Hut biscuits!  We have also removed the following non-essential items from the lodges so you may want to consider bringing your own:

Salt & Pepper

Games and deck of cards

Buckets and spades (can be provided on request)

Supermarkets and other shops and services are open in Boscombe, Southbourne and Bournemouth, but there may be a queue to enter.

Please note Bournemouth Beach Lodges are not responsible if attractions are closed at the time of your stay.  This includes any of the Seafront facilities including all catering establishments and the Land Train.


How can I get in touch with a member of the Beach Lodges team during my stay?

Our office hours are 9am-5pm, or you can reach us by calling the office on 01202 126127.

Out of hours, a member of the Beach Lodges team can be contacted using the emergency number provided in your arrival documents.


Can I have my lodge cleaned during my stay?

We do not offer a cleaning service but can provide fresh linen and towels if you are staying more than 4 nights. Please contact a member of the team during your stay to arrange this.


What else do I need to know?

We are unable to accept grocery deliveries on your behalf.  If you do wish to have a food delivery we recommend booking it for 9am-10am on the day after you arrive so the driver can use the vehicle access and you are able to take receipt of it.  This includes Welcome Platters provided by our partner Molecular Magic.

Hand sanitiser will be available for you to use at site entrances, we recommend you bring your own for use in the lodge and while out and about.

Should a member of the Beach Lodges team or maintenance staff need to access your lodge during your stay, we kindly ask that it is vacant.

Communal facilities including our hotplate BBQs, guest laundry, book and toy library will not be available.

We have heat-sealed the remote control in your lodge in plastic to reduce contamination risk.  Please do not remove it from the sealed bag, it will still work!


If you have any questions about the above or any other aspect of your stay, please contact our friendly Beach Lodges team on or 01202 126127.


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