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Guest Safety

We have procedures in place to ensure our guests and staff are kept safe.

To ensure our guests and staff are kept safe, we have updated our procedures in line with Government guidance.


How are the Beach Lodges keeping their guests and teams safe?

  • We have cleaned each lodge prior to your arrival using our enhance cleaning regime with highly effective sanitising products.
  • Each lodge will be ventilated with windows and bi-fold doors open during the cleaning process.
  • We’re here if you need us! Team members will be on site, but social distancing. Contact them on 01202 126127 and they’ll be right with you.
  • Hand sanitiser stations are placed around site for our guests to use and we request that social distancing is adhered to.
  • Guests are asked not to travel to the Beach Lodges if you or anyone in the group have any of the key symptoms of Covid-19.
  • NHS Test and Trace will be available for guests and visitors upon arrival.
  • There will be regular cleaning of ‘touch points’ on site, such as gate latches and bins. The on-site BBQ hot plates are now open, how ever the laundry remains closed.

The Beach Lodges team will:-

  • Maintain social distance at all times
  • Wash their hands as frequently as possible
  • Be temperature checked at the start of their working day
  • Declare daily that they are free of illness and able to work
  • Wear appropriate PPE for their role and responsibilities

The Beach Lodge Manager is responsible for all aspects of our COVID-19 guest safety plan.  Please contact the Beach Lodge Team before or during your stay should you have any questions or concerns.


What should I do if I develop COVID-19 symptoms before my stay?

If you or a member of your party develops symptoms prior to your stay, you must follow the latest NHS guidance and not travel under any circumstances. Under our COVID-19 Book with Confidence Guarantee guests that have made and paid for their booking before 9 July 2021, who need to change it due to COVID-19, can re-schedule their stay or receive a full refund. Bookings made after 9 July 2021 will follow our flexible COVID-19 cancellation policy.


What should I do if I develop COVID-19 symptoms during or after my stay?

If you or anyone in your lodge develops symptoms while staying with us, please contact the Beach Lodges team so we can provide assistance.  If you or a member of your party develops acute breathing difficulties, please call 999.

If you’re told to self-isolate by NHS Test and Trace or the NHS COVID-19 app during your stay you must notify the Beach Lodges team immediately. We regret that you will need to leave the site and return home to self-isolate and follow government guidelines. A partial refund will be provided for the remaining days of your booking upon presentation of the notification alert by NHS Test and Trace.

Similarly, if you or a member of your party develops symptoms within 14 days of your stay, and a test confirms infection, please let us know immediately.


NHS Test and Trace

We must now keep a record of contact information for all guests over the age of 16 who stay at Bournemouth Beach Lodges for NHS Test and Trace purposes. On arrival, our team will check to ensure this information is complete. This information will be kept securely by the Bournemouth Beach Lodges, which is owned and operated by BCP Council, in line with the General Data Protection Regulations/Data Protection Act 2018.

You can also register your details through downloading the Covid-19 App and scanning the QR code in your lodge information pack upon arrival. Please encourage all members of your party to download the official NHS Test & Trace App prior to arrival.

You must let us know if you or any of your party develop symptoms during your stay or within 14 days of your departure. In the case that we’re notified by NHS Test and Trace of a confirmed case of Covid-19 at the Beach Lodges, we may be required to share the contact information provided for up to 21 days from your departure, with NHS Test and Trace.


How can I observe social distancing while staying at the Beach Lodges?

Use your own discretion and follow the government’s current social distancing guidance.

Please follow the advice of any social distancing signage.

We also recommend putting your dog on a lead, keeping close to the people you’re staying with and washing your hands thoroughly when you get back to your lodge.  Guests are reminded that dogs must be on the lead at all times on the promenade, paths and zig zags.

Keep government guidance in mind while you explore our beautiful surroundings and remember, if it’s too busy anywhere, you can always come back to the lodges where you can keep your distance and relax in peace.


Do I need to wear a mask and gloves?

We recommend checking the latest government guidance to help you make your own decision with confidence. Please wear a mask when entering the Beach Lodges Office to help keep our staff safe.


How have the Beach Lodges cleaning processes been adapted?

We’ve never compromised on hygiene and cleanliness, but we have introduced enhanced cleaning procedures to ensure we are keeping our guests and staff safe.

After your Beach Lodge has been vacated it will be deep cleaned with highly effective anti-bacterial, all-purpose, food-safe cleaner.

Your key will be available at the Beach Lodges Office for collection. Please wear a face mask when entering the Beach Lodge Office.


What essential equipment is provided, and what items do you recommend I bring?

All bed linen and bath towels, as well as essentials such as tea towels, washing up liquid, hand soap, kitchen roll and toilet paper are provided for you.

As always, you will need to bring your own food and drink, personal toiletries and beach towels. We will no longer be providing milk, but we will continue to provide tea, coffee, sugar and our popular Beach Hut biscuits!  We have also removed the following non-essential items from the lodges but are available on request:

Games and deck of cards

Buckets and spades

Supermarkets and other shops and services are open in Boscombe, Southbourne and Bournemouth, but there may be a queue to enter.

Please note Bournemouth Beach Lodges are not responsible if attractions are closed at the time of your stay.  This includes any of the Seafront facilities including all catering establishments and the Land Train.


How can I get in touch with a member of the Beach Lodges team during my stay?

Our office hours are 9am-5pm, or you can reach us by calling the office on 01202 126127.

Out of hours, a member of the Beach Lodges team can be contacted using the emergency number provided in your arrival documents.


Can I have my lodge cleaned during my stay?

We do not offer a cleaning service but can provide fresh linen and towels if you are staying more than 4 nights. Please contact a member of the team during your stay to arrange this.


BBQ hot plates

Our four on-site BBQ hot plates are now available for guest use.  These must be booked in advance with the Beach Lodge Team upon arrival or during your stay and are available for a one hour time slot.

Monday and Friday (change over days) between 4pm -9pm

Tuesday-Thursday and Saturday-Sunday between 10am-9pm

BBQ utensils and cleaning materials will be provided.  Please clean your BBQ hot plate after use.


What else do I need to know?

We are supporting the LV=KidZone scheme to help prevent children getting lost. Free child wristbands are available to collect upon arrival.

We are unable to accept grocery deliveries on your behalf.  If you do wish to have a food delivery we recommend booking it for 9am-10am on the day after you arrive so the driver can use the vehicle access and you are able to take receipt of it.  This includes Welcome Platters provided by our partner Molecular Magic.

Hand sanitiser will be available for you to use at site entrances, we recommend you bring your own for use in the lodge and while out and about.

Should a member of the Beach Lodges team or maintenance staff need to access your lodge during your stay, we kindly ask that it is vacant.

Guest laundry is currently unavailable.

We have heat-sealed the remote control in your lodge in plastic to reduce contamination risk.  Please do not remove it from the sealed bag, it will still work!


If you have any questions about the above or any other aspect of your stay, please contact our friendly Beach Lodges team on or 01202 126127.


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